CradlePoint Routers
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Cradlepoint Routers are distributed through a pilot program based off of residential address. Cradlepoints provide unlimited internet connectivity at no cost, and are limited to 1 per household.
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Cradlepoint Router Information
After you qualify, you will be contacted with instructions to pick up your device at your school. Instructions on how to set up your device are included inside the box. Your device is already activated, and your internet should begin as soon as you have set up the device.
CradlePoint
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The Cradlepoint Routers come in a brown box with black lettering. When you open the box, you should see:
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Cradlepoint Setup Guide: English
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Guía de Configuración del Cradlepoint: Español
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Setup Your Cradlepoint
English
Tips & Troubleshooting
Connectivity
- Position the router in the window, on the second floor if you have one.
- If the router is in the window and you still have poor reception, move the antennas or reposition the router until the signal strength is maximized.
Computer/Student Devices
- If your device is not connecting to the internet, restart the device.
- Check the network and internet settings on your device, make sure your Wi-Fi adapter is enabled and connected properly.
- If your device is not working correctly, check for system updates.
Motorola Support Services
- If you follow the troubleshooting activities and your internet service is still not functioning, please contact the Motorola Service Desk. Call Motorola at 1-866-573-6730 if asked the pin is 9212.
Click the button to fill out a form to report any other issues to Citywide Classroom. We will respond to you within one week. For questions about the troubleshooting form or process, contact Citywide Classroom at info@citywideclassroom.org or by calling (574) 703-1881.
